Terms & Conditions
Last Updated: July 15, 2026
•Effective Date: June 28, 2026
•Entity: leaex parlourmates private limited
Terms of Service Overview
These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you (whether individually or as an authorized representative of a business entity) and leaex parlourmates private limited ("Leaex", "Company", "We", "Us", or "Our"). By accessing our websites (leaex.com, app.leaex.com), registering an account, or subscribing to our Unified Business Operating System, you agree to be bound by these Terms and our Privacy Policy.
1. Acceptance of Terms & Legal Authority
By creating an account, clicking "I Agree", signing a digital order form, or utilizing any component of the Leaex software suite, you express your unconditional acceptance of these Terms. If you do not agree to all terms and conditions set forth herein, you must immediately terminate access and discontinue use of the platform.
If you are entering into this Agreement on behalf of a legal entity (such as a salon, spa, enterprise, or corporate entity), you represent and warrant that you possess full legal authority to bind that entity to these Terms. In such cases, "you" or "User" refers to both the entity and its authorized agents.
2. Eligibility & Account Registration
To use our Services, you must:
- Be at least 18 years of age (or the age of legal majority in your jurisdiction) and legally capable of entering into binding contracts.
- Provide true, accurate, current, and complete registration data, including business identification and valid contact credentials.
- Maintain and promptly update registration information to keep it accurate, current, and complete.
- Not be barred from using software or financial services under the laws of India or other applicable international jurisdictions.
3. Description of the Leaex Platform
Leaex provides a cloud-native, real-time Unified Business Operating System designed for modern service enterprises, salons, and retail establishments. Key platform capabilities include:
Floor Management & Scheduler
Real-time chair monitoring, operational queue tracking, multi-stylist calendars, and automated appointment workflows.
Unified CRM & Client Records
Customer profiles, booking records, service histories, loyalty points, digital invoices, and treatment preferences.
Automated Messaging & WhatsApp
Transactional booking confirmations, reminder broadcasts, review collection, and customer marketing automation.
AI Business Intelligence
Operational forecasting, automated staff scheduling suggestions, analytics summaries, and smart knowledge retrieval.
We continuously improve our platform and reserve the right to update, modify, or enhance features with or without prior notice, provided such modifications do not materially degrade purchased core tier functionalities.
4. User Accounts, Multi-User Roles & Security
You are solely responsible for maintaining the confidentiality of your account credentials (passwords, API tokens, session keys) and for all activities conducted under your organization's tenant:
- Role-Based Access Control (RBAC): Organization owners must assign appropriate permissions to staff (Owner, Manager, Cashier, Stylist) and revoke access immediately upon employee termination.
- No Credential Sharing: Each individual user must maintain their own authenticated login. Sharing master credentials across multiple unverified personnel is strictly prohibited.
- Breach Notification: You agree to notify Leaex immediately at support@leaex.com upon suspecting any unauthorized access, compromised passwords, or data breach.
5. Business Customer (Merchant) Obligations
As a commercial entity utilizing Leaex to interact with end customers, you acknowledge and agree that:
- End-Customer Consents: You are solely responsible for obtaining explicit, lawful consent from your patrons prior to collecting their personal data, booking appointments, or sending marketing messages.
- Service Quality & Fulfillments: You remain solely responsible for the delivery, quality, pricing, and safety of all physical salon, spa, or retail services rendered to your patrons. Leaex is a technology provider and is not a party to any contract between merchants and their end clients.
- Tax & Regulatory Compliance: You are responsible for configuring accurate tax rates (GST, VAT, sales tax), issuing valid tax invoices, filing returns, and remitting statutory duties to relevant government authorities.
- Consumer Dispute Resolution: You are directly responsible for handling all customer complaints, chargebacks, cancellations, and refunds relating to services rendered at your physical establishment.
6. Acceptable Use Policy & Prohibited Activities
You agree not to engage in any of the following prohibited activities:
System Integrity & Security
Reverse engineering, decompiling, probing security vulnerabilities, attempting DDoS attacks, or introducing malicious code / viruses.
Unlawful Communications & Spam
Transmitting unsolicited bulk spam, deceptive phishing messages, pyramid schemes, or harassing communications via WhatsApp, SMS, or email.
Data Harvesting & Scraping
Automated crawling, scraping, or data extraction from Leaex public or authenticated portals without express written consent.
Platform Abuse & Circumvention
Circumventing rate limits, exploiting billing loops, sharing single-seat subscriptions across multi-location franchises, or reselling access.
7. Artificial Intelligence (AI) Services & Usage Disclaimer
Leaex incorporates advanced artificial intelligence tools to assist with data analytics, workflow automation, and content generation.
- Advisory Nature: AI outputs are probabilistic and provided strictly for assistive, operational guidance. AI suggestions should never substitute for professional legal, medical, accounting, or tax advice.
- User Verification Mandate: You must review, verify, and validate all AI-generated drafts, forecasts, or schedules before relying on them for commercial operations.
- Limitation of AI Liability: Leaex disclaims all liability for errors, omissions, halucinations, or operational losses arising from reliance on automated AI outputs.
8. Communications & Third-Party Messaging Platform Governance
When utilizing Leaex messaging integrations (including Meta WhatsApp Business Cloud API, SMS gateways, and transactional email providers):
- You agree to comply with all applicable third-party platform rules, including the Meta WhatsApp Business Terms of Service and WhatsApp Commerce Policy.
- You will not use messaging services to promote prohibited goods (e.g. tobacco, prescription narcotics, adult services, weapons).
- You will maintain strict opt-out compliance (e.g., automated suppression on "STOP" requests).
- Leaex is not liable for message delivery failures caused by carrier filtering, Meta account restrictions, or recipient network outages.
9. Developer APIs, Webhooks & Rate Limits
Leaex provides RESTful APIs and real-time Webhook infrastructure for authorized enterprise integrations.
- API access is subject to documented rate limits, authentication requirements, and security scopes.
- We reserve the right to throttle, restrict, or suspend API keys exhibiting abusive load or unoptimized polling patterns.
- Breaking API changes will be announced with reasonable migration notice through developer changelogs.
10. Subscriptions, Billing, Invoicing & Cancellations
Billing Cycles: Paid subscription tiers (Starter, Growth, Enterprise) are billed in advance on a recurring monthly or annual basis as selected during checkout.
Automatic Renewal: Subscriptions automatically renew at the end of each billing term unless cancelled prior to the renewal date via the billing portal.
Taxes & Duties: All subscription fees are exclusive of applicable statutory taxes (e.g., 18% GST in India, sales tax, VAT), which will be added to your invoice at the prevailing statutory rates.
Failed Payments: In the event of failed payment auto-debits, a grace period of 7 days will be provided, after which access to premium platform features may be suspended until outstanding dues are settled.
Refund Policy: Software-as-a-Service (SaaS) subscription fees are non-refundable except where explicitly required by applicable law or in cases of verified double-billing errors.
11. Intellectual Property Rights & Licensing
The Leaex platform, including its source code, architecture, UI design system, brand graphics, trademarks, logos, domain names, algorithms, database schemas, and documentation, is the exclusive intellectual property of leaex parlourmates private limited and its licensors.
Subject to compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the platform solely for your internal business operations during your active subscription term.
12. Merchant Data Ownership & Confidentiality
You retain full, exclusive ownership of all business data, client records, inventory schedules, and appointment histories ("Customer Data") that you upload or generate on the platform.
You grant Leaex a worldwide, royalty-free license to host, store, replicate, and process Customer Data strictly to the extent necessary to operate, maintain, and provide the platform services to you. Both parties agree to protect non-public proprietary information exchanged during platform usage.
13. Service Availability, Maintenance & Modifications
While we strive for 99.9% platform availability, the Service is provided on an "AS IS" and "AS AVAILABLE" basis. Temporary downtime may occur due to scheduled maintenance, emergency security patches, cloud hosting infrastructure issues, or force majeure events. We will make commercially reasonable efforts to schedule routine maintenance during off-peak hours.
14. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LEAEX AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF HARMFUL COMPONENTS.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
- IN NO EVENT SHALL LEAEX, ITS DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR USE OF THE SERVICE.
- THE TOTAL AGGREGATE MONETARY LIABILITY OF LEAEX FOR ALL CLAIMS ARISING UNDER OR RELATING TO THIS AGREEMENT SHALL BE STRICTLY CAPPED AT AND SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO LEAEX IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
16. Indemnification
You agree to defend, indemnify, and hold harmless leaex parlourmates private limited, its subsidiaries, affiliates, officers, directors, agents, and employees from and against any third-party claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys' fees) arising out of:
- Your breach of these Terms or our Privacy Policy.
- Your violation of any law, regulation, or consumer privacy right (including unauthorized marketing messages).
- Any dispute between you and your end customers, employees, or contractors.
- Any content or data uploaded by your organization to the platform.
17. Term, Suspension & Termination
Termination by User: You may cancel your subscription at any time via the account billing dashboard. Upon cancellation, service continues until the end of the paid billing period.
Termination by Leaex: We reserve the right to suspend or terminate your account immediately without prior notice if you breach these Terms, engage in fraudulent activity, fail to settle invoices, or pose a security risk to the platform.
Post-Termination Data Export: Upon account closure, you may request an export of your customer records within thirty (30) days, after which data will be scheduled for permanent erasure in accordance with our Privacy Policy.
18. Governing Law & Exclusive Jurisdiction
This Agreement, and all claims or causes of action arising out of or related to this Agreement, shall be governed by, construed, and enforced in accordance with the substantive laws of India, without giving effect to any conflict of laws principles.
Any dispute, controversy, or claim arising under, out of, or relating to this Agreement or the breach, termination, or invalidity thereof shall be submitted to the exclusive jurisdiction of the competent courts located in Sagar, Madhya Pradesh, India. Both parties hereby consent to personal jurisdiction and venue in such courts.
19. General Provisions
- Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and Leaex regarding the Service.
- Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified to reflect the parties' intention, and the remaining provisions will remain in full force and effect.
- Waiver: No failure or delay by Leaex in exercising any right under these Terms will constitute a waiver of that right.
- Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
20. Official Corporate & Legal Contact
For legal notices, compliance queries, or questions regarding these Terms & Conditions, please contact:
Company Legal Entity:
leaex parlourmates private limited
Registered Office Address:
Rest House, Near Water Tank, Banda, Banda Nagar, Sagar, Sagar- 470335, Madhya Pradesh, India
Customer Support & Inquiries:
Legal, Governance & Compliance:
Web Portal: